Maximise Uptime and Certainty: Discover the 3 Tiers of Ulti Care

At Ulti Group, we believe the best service doesn’t just fix problems – it prevents them.

If you are sick of unexpected breakdowns and the pressure to minimise operational downtime, it is time to move away from reactive repairs. Watch the video above to see how we have created Ulti Care, our structured proactive service programme designed to keep your access solutions operating safely, efficiently, and reliably every single day.

 

 

What is Ulti Care?

Ulti Care is more than just traditional maintenance. It is a proactive service partnership that provides you with the confidence that your doors, dock systems, and access solutions are being expertly maintained by specialists who understand your facility’s unique operations. Our goal is to be the indispensable partner you rely on to prevent failures, extend your asset life, and guarantee your absolute peace of mind.

To ensure you get the exact level of support your site demands, the Ulti Care programme is built around three flexible service tiers.

 

 

Explore the 3 Tiers of Ulti Care

1. Ulti Care Support: Flexible & On-Demand

Support is our flexible entry point, ideal for businesses that prefer a simple, on-demand service approach. You call us exactly when you need us.

• How it works: Our specialist technicians complete your service and proactively fix minor issues on the spot to keep your operations running smoothly.
• Total Transparency: Following the visit, you receive a clear, detailed report on the condition of your equipment, with any major issues promptly quoted so you can plan ahead.
• The Commitment: There are no contacts, no locked pricing, and complete flexibility.

 

2. Ulti Care Protect: Proactive Care & Cost Certainty

Protect moves your maintenance from reactive to proactive, delivering structured care and eliminating unexpected cost increases. It is typically the best fit for sites that have multiple doors and regular, predictable maintenance.

• Locked-In Pricing: Round-the-clock access to expert assistance whenever you need it.
• Proactive Scheduling: Say goodbye to managing maintenance reminders. We proactively manage and coordinate your service schedule for you, ensuring your assets are always serviced at the right time.

 

3. Ulti Care Shield: The Premium Partnership

Shield is our premium tier, specifically designed for large, critical, or temperature-controlled sites that rely heavily on their access systems. It provides maximum reliability, strategic support, and risk mitigation. Alongside all the proactive maintenance benefits of the Protect tier, Shield includes:

• 24/7 Technical Support: Round-the-clock access to expert assistance whenever you need it.
• Included Callouts: Call-out charges are included during normal working hours.
• Strategic Planning: Receive annual asset reviews to support your CAPEX and lifecycle investment planning.
• Extended Warranties: Enjoy additional warranty protection on new doors for enhanced long-term peace of mind.
• Dedicated Account Management: Partner with a dedicated Account Manager who will conduct quarterly reviews, monitor asset performance, and introduce new solutions to keep your site safe, efficient, and prepared for the future.

 

 

Your Assets. Our Care.

With an Ulti Care plan, you aren’t just booking a service. You are partnering with a team that is dedicated to proactively protecting your equipment, mitigating operational risk, and helping to keep your business moving at its absolute best.

Ready to find the perfect tier for your facility? Contact our expert team today to discuss your site’s needs and secure your ultimate peace of mind.