Meet Dean de Klerk: Technical Support Manager at Ulti Group, Auckland NZ

A behind-the-scenes look at technical leadership, problem-solving, and team culture.

What does a Technical Support Manager do in New Zealand’s industrial access industry?

In this Behind the Door feature, we introduce Dean de Klerk, Technical Support Manager at Ulti Group in Auckland, New Zealand. Dean plays a critical role in supporting customers, technicians, and internal teams by solving technical challenges, sharing product knowledge, and helping ensure Ulti Group’s solutions perform at their best in real-world environments.

 

From Electrical Technician to Technical Leadership

Dean joined Ulti Group in 2021, starting his journey as an electrical technician. With a background growing up on a farm in South Africa and a hands-on approach to problem-solving, Dean quickly built a reputation for reliability, technical depth, and calm leadership.

Today, as Technical Support Manager, Dean supports Ulti Group customers and field teams across New Zealand, helping diagnose technical faults, provide product guidance, and ensure issues are resolved efficiently and safely.

 

What Dean Enjoys Most About His Role

At the heart of Dean’s role is technical support – working closely with both customers and technicians to resolve faults, answer product questions, and keep operations running smoothly.

Every day is different. From taking multiple calls from the field to guiding customers on how Ulti Group’s systems operate, Dean’s focus is always on finding the right solution and getting the best outcome for everyone involved.

 

Supporting Customers and Training Technicians

A key part of Dean’s role is training and knowledge sharing. He regularly supports new technicians and customers by:

• Explaining how Ulti Group products operate
• Providing hands-on technical guidance
• Walking teams through systems in the showroom and onsite
• Ensuring technicians are confident before heading into the field

This commitment to training helps maintain consistency, safety, and quality across Ulti Group’s service delivery nationwide.

 

Leadership in a Fast-Paced Environment

As a manager, Dean enjoys taking the lead, guiding his team, and tackling challenges head-on. His approach to leadership is practical and solutions-focused – always looking at how systems, processes, and technical approaches can be improved over time.

With technology and customer needs constantly evolving, Dean values the opportunity to adapt, refine, and make things better for both the team and Ulti Group’s customers.

 

Looking Ahead

When asked where he sees himself in the future, Dean’s ambition and humour both shone through. Whether leading at a higher technical level or stepping into broader leadership roles, his focus remains on growth, learning, and contributing to Ulti Group’s continued success.

 

Advice for People Considering Ulti Group

Dean describes Ulti Group as the best company he has worked for – highlighting the strong team culture, supportive people, and positive working environment.

For anyone considering a career in technical support, engineering, or industrial services in New Zealand, Ulti Group offers opportunities to grow, learn, and be part of a team that values people as much as performance.

 

The People Behind Our Solutions

This Behind the Door story is part of our commitment to showcasing the people who make Ulti Group what it is – skilled, passionate individuals working behind the scenes to support high-performance industrial environments across New Zealand and Australia.

👉 Watch the full Behind the Door video with Dean de Klerk to learn more about the people behind our doors.